Sustainable Tourism Development in the Danube Region: New Perspectives
Belgrade, Serbia, 29 June – 30. June 2017
The Conference on Sustainable Tourism Development in the Danube Region: New Perspectives which is taking place in the framework of the International Danube Day is organized by the Ministry of Trade, Tourism and Telecommunications of the Republic of Serbia, in collaboration with the World Tourism Organization (UNWTO) and Deutsche Gesellschaft fuer Internationale Zusammenarbeit (GIZ) GmbH in the name of German Development Cooperation.
The aim of the Conference is to lay the policy and strategic groundwork for the development of joint sustainable tourism products and marketing platforms in the Danube Region and beyond.
The participants of the Conference will have chance to discuss joint policies and strategies which could be used in laying the framework for sustainable tourism development, investment and promotion in the Danube Region and beyond. They would have opportunity to address key issues such as skills development, sustainability, transnational cooperation and innovation, with the aim to identify flagship projects for transnational cooperation in the Danube Region and beyond.
Considering the United Nations’ (UN) designation of the 2017 as The International Year of Sustainable Tourism for Development 2017, this is an appropriate momentum to perceive the current situation in tourism, to share experiences and ideas regarding the advantage of a rapidly evolving tourism sector, gearing to a joint agreement on main priorities.
The Conference on Sustainable Tourism Development in the Danube Region: New perspectives, will gather tourism policymakers and decision-makers, as well as other public and private sector stakeholders from the Danube Region and beyond.
Thursday, 29 June 2017 – Hyatt Regency Belgrade Hotel
Moderator: Dr. Dirk Glaesser, Director, Sustainable Development of Tourism programme, UNWTO
Dirk Glaesser is Director for Sustainable Development of Tourism Department at the World Tourism Organization (UNWTO). The department deals with the different challenges and opportunities of tourism development, among them environment and planning, investment and finance, risk and crisis management.
Dr. Glaesser obtained his Ph.D. from the University of Lüneburg, Germany and won the ITB scientific award for his work on Crisis Management. He is the author of a number of publications which have been widely translated.
Dr. Glaesser is married and has two children.
Ms. Renata Pindzo, Deputy Minister, Ministry of Trade, Tourism and Telecommunications of the Republic of Serbia
Renata Pindžo, PhD is Associate Professor of Investment Management and Investment Decision Process at the Faculty of Economy, Finance and Administration (FEFA), Singidunum University, Belgrade. Since august 2014, she has been working as Assistant Minister in the Ministry of Trade, Tourism and Telecommunications, in charge of the tourism sector. As Assistant Minister for tourism in the Government of Republic of Serbia, Renata Pindžo, PhD is responsible for managing, coordinating and organizing the work of the Sector in order to reach the strategic goals set by the Government of the Republic of Serbia in the field of tourism. In the 2008 – 2014. period, she was engaged as the Assistant Minister in the Ministry of Economy and Regional Development and in the Ministry of Finance and Economy. She is a member of the National Council for the Tourism Development of the Republic of Serbia.
Ms. Nikolina Angelkova, Minister of Tourism of the Republic of Bulgariа
Nikolina Angelkova has graduated the Harvard Business School – Boston, USA under the programme for management personnel “Leadership Development”. She has also obtained a MA in Law from the University of National and World Economy in Sofia, Bulgaria.
From 2002 to 2006 Nikolina Angelkova was assigned for a chairperson of the Association for Legal Development and Legal Counsel to the Parliamentary Committee on Regional Policy and Public Works.
In 2010-2011, Angelkova was Head of Control, Communication and Coordination Unit to the Minister of Regional Development and Public Works. In 2011, she was a member of the Management Board of the Road Infrastructure Agency, and up to 2013 she was a Deputy Minister of Regional Development and Public Works and National contact person for the Danube Strategy.
Within the period 2013-2014, she was adviser to the President of the Republic of Bulgaria for European regional cooperation. In March 2014, Angelkova was chosen as one of the 214 young global leaders of the Community of Young Global Leaders of 2014.
Nikolina Angelkova was an Interim Minister of Transport, Information Technology and Communications in the Government of Prof. Georgi Bliznashki. She is Minister of Tourism of Republic of Bulgaria from 7 November 2014 until 27 January 2017 and from May 4, 2017.
Mr. Mirko Šarović, Minister of Foreign Trade and Economic Relations of Bosnia and Herzegovina
Mirko Šarović is Minister of Foreign Trade and Economic Relations and Deputy Chairman of Council of Ministers of Bosnia and Herzegovina.
He was born in 1956 and he finished his studies in 1979 at Faculty of Law, University of Sarajevo.
From 1998 to 2000 he was Vice President of the Republic of Srpska and from 2000 to 2002 he was President of the Republic of Srpska, while from 2002 to 2003 he was Serb Member of the Presidency of Bosnia and Herzegovina – served as Chairman of the Presidency until April 2003.
He is married, has two children and lives in East Sarajevo.
Mr. Pavle Radulović, Minister of Sustainable Development and Tourism of the Republic of Montenegro
He was born in 1975 in Podgorica. Likes sports and music and plays guitar.
Completed his studies in Belgrade where he earned his degree in economics. He began his professional career working in several international organisations on projects financed by international institutions. Held position of the Manager of the Capital City of Podgorica. He also served as an Adviser to the Executive Director and was a Commercial Director of Jugopetrol AD, Hellenic Petroleum Group.
Run many development and infrastructure projects.
Mr. Dušan Marušák, Chief State Counsellor, Ministry of Transport and Construction of the Slovak Republic
More than 10 years experience in business, foreign trade in Europe and Canada. Two years manager in foreign trade corporation Transakta in Slovakia, two years PR manager – Volkswagen Slovakia. Experienced as marketing manager, PR manager, CEO of the radio station, DG of the radio station, Economic Diplomat in Peoples Republic of China for Ministry of Foreign and European Affairs of the Slovak Republic, experienced as Chief State Counsellor, Tourism Section, Department of International Cooperation in Tourism.
Ms. Cristina Tarteata, Deputy Minister, Ministry of tourism Romania
Cristina Ionela TARTEATA was appointed Deputy Minister, Ministry of Tourism in January 2017. She is in charge of internal affairs, development, marketing and promotion.
2014 – 2016 Parliamentary adviser, Committee on Transportation and Energy Name of employer Romanian Senate
2011 – 2014 Parliamentary advisor – Vice President Cabinet Romanian Senate
2009 – 2011 Image director private sector
2004 – 2009 Assistant manager of the president UNPR political party
2003 – 2004 Banking sector
Ms. Eva Stravs Podlogar, State Secretary, Ministry of Economic Development and Technology of the Republic of Slovenia
Ms Eva Štravs Podlogar has an extensive experience in tourism on local, regional and national level. She was a Director of Tourism Bled from 2001 until 2015. She served as Director-General of the Tourism and Internationalisation Directorate at the Ministry of Economic Development and Technology from 2015 to 14th September 2016. On 15th September 2016, the Government of Slovenia appointed her at the post of State Secretary at the Ministry of Economic Development and Technology.
During her career she always had a good cooperation with the local communities and private sector. She strongly believes in a vision of Slovenian tourism to become a 5 star destination for green, active, healthy experiences.
Ms. Marija Labović, Director, National Tourism Organization of Serbia
Marija Labovic was born on 15th September 1974 in Belgrade. She graduated from the American College of Thessaloniki in 2000. Before being appointed in November 2015 at her current position – the CEO of NTO Serbia, she worked at Ekos Tours as a Senior Financial Manager, at Privredna banka Beograd as Head of product development and alternative distribution channels, as well as at the Belgrade Fair as the Deputy General Manager. She has full professional proficiency in English language and elementary proficiency in Greek and Russian language.
Prof. Slobodan Unković, PhD, Deputy President of the National Council for Tourism Development, Republic of Serbia
Professor Unković graduated in 1961 from University of Belgrade, Faculty of Economics, received his MBA in 1964 and PhD in 1966. He studied on the Stanford University, Graduate School of Business, US (1967-1968). He completed his specialization in Great Britain, at Graduate School of Business. He was Dean of the Faculty of Economics and Rector of University of Belgrade (1987-1991). Professor Unković was granted the title of Honoured Professor of State Moscow University “Lomonosov”, and Zenmin University in Beijing, as well as Honoured Doctor of Lincoln University in Oakland, US. He published more than 60 scientific works in Serbian and other major languages in the fields of Economics, Management and Tourism. Among them, the most famous is Economics of Tourism printed in 28 editions in Serbian, English and Chinese. He has participated in many domestic and international congresses of famous scientific and other institutions with his presentations. He was speaker of the Parliament of the Republic of Serbia, Vice Premier and Minister of Science and Technology of the Republic of Serbia, Ambassador of the Federal Republic of Yugoslavia in China, President of the Marketing Association of Serbia and Belgrade and Member of the Administrative Board of UNWTO Affiliate Members.
Emese Boros, Chief Advisor of Foreign Affairs, Hungary Tourism Agency, Directorate of Marketing Communicatio
Lela Krstevska, Director, Agency for Promotion and Support of Tourism of the Republic of Macedonia
Reading of the Joint Statement on Sustainable Tourism in the Danube Region
15:00 – 16:30
Panel Session: Investing in People: Bridging the Skills Gap
The panel will address the ways how the tourism industry, government and academia will work together to ensure that future tourism employees are given holistic, industry-centric educational experience, specifically tailored to fit the industry’s requirement. Also, what is necessary for improvement of both the reality and the perception of tourism-related jobs?
Moderator: Dr. Edit Szivas, UNWTO, Themis Foundation
Dr Edith M Szivas is an expert in tourism strategic planning and tourism human capital development. She has been collaborating with UNWTO and the UNWTO.Themis Foundation for over 20 years on a wide range of programmes and initiatives.
She started her career in international trade and emerging markets. She had a distinguished academic career during which she was Director of PhD Programme and led the renowned tourism MSc Programmes at University of Surrey, UK. She gained her MSc Degree in Tourism Planning and Development and her PhD in Tourism at the University of Surrey, UK.
Friday, 30 June 2017 – Hyatt Regency Belgrade Hotel – Cruising Boat
Moderator: Mr. José Manuel Fröhling, Group Private Sector Cooperation / Section “Tourism for sustainable development” Division Economic and Social Development, GIZ
José has been working on the cross-cutting issues of sustainability in tourism and development cooperation for more than 10 years.
Jose holds a diploma in Applied Geography, Economics and Ethnology. After his diploma thesis, where he researched the economic impacts of Community-Based Tourism Projects, José started his career at the German federal development agency Deutsche Gesellschaft für Internationale Zusammenarbeit (GIZ), working on the themes tourism and poverty alleviation, regional development, biodiversity and climate change.
His next station led him to Serbia for several years, where he was working within the National Tourism Organisation (NTO) of Serbia on the topics sustainability, product development, marketing and cross border tourism.
After returning to Germany and working as a freelance consultant, José returned to GIZ Headquarters to advise the German Federal Ministry for Economic Cooperation and Development (BMZ) in tourism related questions and on international processes as well as in the development of sustainable tourism projects, strategies and tools, with a special emphasis on cooperation with the private sector.
On the academic side, since 2015 José is guest lecturer for tourism and sustainability at the Eberswalde University Sustainable Development in Germany. Recently he was assigned as external lecturer at the University of Applied Science HTW Chur in Switzerland on the topic of tourism in international development cooperation.
Mr. Miguel Gallego, Head of Marketing and Communication, European Travel Commission (ETC)
Miguel Gallego has a ten-year experience in destination marketing. Having worked in different levels of tourism administrations, from city tourism boards to regional and national tourism organisations, since 2012 he is Head of Marketing and Communication at the European Travel Commission (Brussels, Belgium), where he coordinates its marketing activities and supports member NTOs’ efforts to promote Destination Europe on major long-haul markets. He has also contributed to several publications and research papers on destination marketing and tourism development.
Mr. Oliver Fodor, Chief Advisor, Hungarian Tourism Agency
Oliver is managing international affairs at the Hungarian Tourism Agency. The newly established Agency is responsible for the public administration of tourism and for the promotion of Hungary on international and domestic markets. The Government executes tourism related tasks through the 100% state owned Hungarian Tourism Agency which is also the sole entity for the management of tourism related funding.
Besides regional and bilateral cooperations, Oliver is representing Hungary in various international bodies, such as the Program and Budget Committee of UNWTO or the OECD Tourism Committee. He is also appointed as national expert in the field of tourism to Priority Area 3 (culture & tourism) of the EU Strategy of the Danube Region.
Previously he was working at the Ministry for National Economy of Hungary. Before his service in public administration he worked in the private sector.
Oliver holds a degree in tourism and hotel management from the Budapest Business School and he also studied Business Administration in the University of Canberra, Australia.
Mr. Tom Buncle, Managing Director, Yellow Railroad
Tom Buncle is Managing Director of Yellow Railroad Ltd., an international destination consultancy, which specialises in Destination branding and marketing, Tourism strategy, Destination management planning and Crisis recovery.
Tom’s client list spans the UK, Europe, Africa, Middle East, North America and the Caribbean. He is a former Chief Executive of Visit Scotland. His early career included jobs with Visit Britain in the USA, Canada, UK, Scandinavia, and Southeast Asia.
Tom is also an author and lecturer on destination branding, tourism marketing, global travel trends and crisis recovery. He speaks regularly at international conferences and lectures at universities and business schools.
He authored the definitive Handbook on Tourism Destination Branding, published by the United Nations World Tourism Organisation (UNWTO) and European Travel Commission (ETC).
Tom’s motto: “Life is not a dress-rehearsal”
Mr. Ljubiša Nešovanović, Director, Robinson Travel, Serbia
Ljubiša has been involved with tourism for more than 30 years. He graduated at the Tourism Department of Faculty of Mathematics and Nature science at Belgrade University and started his career as Represent and Supervisor for Yugotours Frankfurt in Montenegro straight away. Afterwards, he was working as Hotel manager in GENEX HOTELS in Bečići, hotel Alet (Montenegro) and Kopaonik hotel Grand (Serbia).
Since 1995 he has been an owner and Manager of Robinson Travel, Belgrade, Serbia.
Moderator: Mr. Michael R. Werner, PhD, Department of Art and Art History, University at Albany, State University of New York
Michael Werner is a Roman archaeologist with over 40 years’ experience in archaeological research and excavations on Roman sites in the Balkans, including Diocletian’s Palace in Split (Croatia) and the Roman Imperial Palace in Sirmium (Sremska Mitrovica, Serbia).
More recently, since 2009 in the Danube Region, Prof. Werner has acted as scientific advisor for various government institutions and regional agencies engaged in the development and promotion of heritage tourism on Roman archaeological sites which are now part of the Roman Emperors Route.
Currently he is president of the Scientific Committee for the EU certified Roman Emperors Route with the Danube Competence Center. In his home base at the University at Albany, State University of New York, Dr. Werner is Professor of Roman Art and Archaeology in the Department of Art and Art History.
Véronique Dauge, Head of Culture Unit UNESCO, Regional Bureau for Science and Culture in Europe, Venice (Italy)
Trained as a historian of art and archaeologist, Véronique Dauge specialized in Oriental studies and worked in various cultural institutions before joining UNESCO in 1989 to prepare UNESCO’s action for the safeguarding of the site of Angkor in Cambodia. She participated in the establishment of the UNESCO Office in that country where she spent 3 years as Culture officer, contributing to the reinforcement of the national cultural bodies.
From 1994 to 1998, she worked at the Division of Cultural Heritage at UNESCO Headquarters, in charge notably of the Middle Eastern files. In 1998, she established the UNESCO Office in the Palestinian territories and concentrated, among others, to build up the new institutions in the field of culture. Between 2001 and 2004, Véronique Dauge moved first to the UNESCO Jordan Office and then to the Cluster Beirut Office, in charge of the culture files in Jordan, Iraq, Lebanon and Syria. At the end of 2004, she returned to Headquarters as Chief of the Arab States Unit at the World Heritage Centre, contributing to the implementation of the World Heritage Convention in the region.
She then joined the Regional Bureau for Science and Culture in Europe, Venice, Italy, in October 2013 as Head of the Culture Unit, responsible for the overall management and coordination of the Culture programme and activities within the framework of the Bureau’s mandate, notably the preservation of cultural heritage in South-East Europe.
Bora Dimitrijević, archeologist, former director of UNESCO site Felix Romuliana
Since 2001. Mr Bora Dimitrijević was leading the National Museum “Zaječar”. Together with the colleagues from the Institute for Protection of Cultural Monuments of Serbia and Ministry of Culture of the Republic of Serbia he was working on the nomination of the archaeological site Romuliana for UNESCO’s World Heritage List. The locality became part of the list in 2007.
Except from vast experience in the field of archaeology, Mr. Dimitrijevic managed the process of development of National Tourism Development Strategy of the Republic of Serbia and Master Plan “Roman Emperors Route” which in the end led to the registration of first cultural route in this part of the Europe at the Institute of Cultural Routes – The Roman Emperors and the Danube Wine Route.
Ms. Niki Dollis, Director, President’s Office, Acropolis Museum, Greece
Niki Dollis was born in Australia and migrated to Greece in 1999. She has a Degree in Social Work from the University of Melbourne and post graduate qualifications in Public Relations. Prior to migrating to Greece she had over 20 years experience in the fields of health, education, immigration and welfare working in local government, state and federal government positions as well as in the non-Government sector and as a statutory appointee. In 2000 she commenced work with the Organization for the Construction of the New Acropolis Museum in Athens playing a key role in the coordination of communications for the construction project.
Since June 2009 when the Museum opened to the public, she advises on operational policies and supports the implementation of planning and development of services in the Museum from the position of Director of the Museum President’s Office, including the management of the Museum stores. She has authored two children’s books.
Stefano Dominioni, Ph.D. Executive Secretary, Enlarged Partial Agreement on Cultural Routes of the Council of Europe (EPA) and Director, European Institute of Cultural Routes (EICR)